Return policy

Thank you for shopping at DOGMÄ. We hope your purchases meet and exceed your expectations and needs.

You have 5 business days from the date of reception of your package to contact our customer service team at or to reach out to your representative for an exchange or a refund.

Damaged Product(s)
Order Error

Please note, if it is an order error of your doing, return shipping costs are the responsibility of the user and are non-refundable.

Having second thoughts or an issue with your order? No problem! Once an order is placed, you have one hour to cancel it. Please note that cancelling will void the entire order.

If your package is returned due to an error in the provided postal address, we may either resend it at your expense or partially refund your order (total order amount minus shipping costs incurred by Dogmä).

Website Information Changes

Offer dates, prices, or product availability listed on our website may change without notice. We strive to display only available products and regularly update our inventory. However, it is possible that a product may be out of stock when you place your order. Therefore, we may need to cancel an order placed on our website if the ordered products cannot be shipped due to unforeseen circumstances.

We reserve the right to correct inaccurate prices or product descriptions and to cancel or refuse orders for products with inaccurate prices or descriptions. These corrections may be made after an order has been accepted.

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